Frequently Asked Questions
What is Reconfirm.ai, and why was it created?
Reconfirm.ai is an AI-based platform that automatically verifies upcoming reservations, including hotel bookings, restaurant tables, medical appointments, car rentals, etc. We originally built it to manage our high volume of travel bookings. Still, we quickly realized the same efficiencies (reduced manual workload and human error) apply to any industry that relies on scheduled appointments or reservations. We are now also able to support membership renewal efforts and propose preferred renewal terms to users ready to churn.
Does Reconfirm.ai handle initial confirmations, or just reconfirmations?
Reconfirm.ai primarily focuses on reconfirming bookings that are already in your system. Whether the reservation was made via your CRM, scheduling platform, or external booking engine, our AI tool reaches out directly to the venue, business location, or end user to ensure all details are correct. If something looks off, Reconfirm.ai flags it so you can address the issue before the customer arrives.
How does Reconfirm.ai contact a business, venue, or end user?
Reconfirm.ai uses phone calls as the primary method to contact the hotel, restaurant, or service provider on your behalf. It makes up to three attempts using AI-driven workflows if there’s still no response, our dedicated human support team steps in, making additional attempts to confirm or decline the reservation or the offer.
Does Reconfirm.ai work outside the travel industry?
Absolutely. While Reconfirm.ai originated in hospitality, it is equally beneficial for:
- Membership renewal
- Restaurants: Ensuring table reservations are noted and special requests (like dietary restrictions) are confirmed.
- Spas and Salons: Verifying appointment times, services booked, and staff availability.
- Car Rentals and Transportation: Confirming vehicle type, pick-up/drop-off times, and add-ons.
- Event Venues: Checking final headcounts, seating arrangements, or vendor coordination.
Any scenario requiring a final check with a third-party location or service provider can leverage Reconfirm.ai.
What happens if a booking can’t be verified?
If the business, venue, or property can’t be reached or declines the reservation, Reconfirm.ai updates your dashboard so you can take action, whether finding an alternative, contacting the customer, or following up with a supplier.
How do I integrate Reconfirm.ai with my systems?
We offer a straightforward REST API, letting your tech team send us relevant booking details (e.g., date, time, number of people, special requests, venue contact info). You can also upload data via spreadsheet for smaller volumes or quick trials. Either way, Reconfirm.ai tracks each reservation, logs its status, and reports any inconsistencies.
What does Reconfirm.ai cost?
Reconfirm.ai follows a usage-based pricing model. You pay only when we obtain a final status (confirmed, declined, or unreachable). There’s a minimum monthly volume of 250 successful events.
Do you offer a free trial?
Yes. We can set up a trial period for up to 50 bookings, allowing you to experience Reconfirm.ai without a large commitment. We simply ask for a nondisclosure agreement (NDA) to protect both parties. After signing, you’ll receive documentation and test credentials to see how Reconfirm.ai fits into your workflow.
How quickly can we go live?
Implementation time varies depending on your internal resources and preferred approach (API or spreadsheet). Many businesses complete the setup in a week or two. Our team supports you through each step, technical integration, testing, and final deployment.
How does Reconfirm.ai handle unique scenarios or special requests?
Reconfirm.ai was designed with flexibility in mind. You can configure the data fields we verify, such as special restaurant seating instructions, add-on services for a salon appointment, or specific dietary restrictions for a catered event. If a request falls outside the AI’s parameters, our human team intervenes for a personalized follow-up.
What if I already have a booking system or CRM?
No problem. We built Reconfirm.ai to complement, not replace, existing solutions. Keep using whatever software manages your reservations. Simply funnel the final booking details to Reconfirm.ai, and we’ll handle the behind-the-scenes verification process.
How do I get started?
- We’ll share details about our API and give you trial access.
- Familiarize your team with our integration guides.
- Test 100 bookings to see how Reconfirm.ai performs.
- Once satisfied, push all of your bookings to Reconfirm.ai and let us handle reconfirmations.